Return, Refund & Shipping Policy
Return & Refund Policy
At Brandmine Solar, customer satisfaction is our top priority. Our Return and Refund Policy is designed to ensure a smooth and transparent process.
1. Eligibility for Returns:
- Products must be returned within 7 days of delivery.
- Items must be unused, undamaged, and in original packaging.
- Proof of purchase is required.
2. Non-returnable Items:
- Custom installations or services already rendered.
- Items damaged due to misuse or negligence.
3. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be credited within 7-10 working days to your original payment method.
4. Shipping Costs:
Return shipping costs will be borne by the customer unless the product was damaged or incorrect at the time of delivery.
Shipping Policy
Brandmine Solar is committed to timely and safe delivery of all orders.
1. Delivery Timeline:
- Orders are typically processed within 2-3 business days.
- Delivery is expected within 7-10 business days depending on your location.
2. Shipping Charges:
- Shipping charges, if any, will be clearly mentioned at the time of checkout.
- We may offer free shipping for certain products or during promotional periods.
3. Delivery Partners:
We partner with trusted logistics services to ensure timely and secure delivery.
4. Order Tracking:
A tracking ID will be shared via SMS or Email once the order is dispatched.
5. Delays:
While we strive to deliver on time, delays may occur due to unforeseen circumstances like weather, strikes, or logistics issues.
Contact Information
For return requests or any shipping-related queries, please contact us at: 7980950690.
Or visit our office at:
85 K.N. Roy Lane, Roypara, Krishnanagar,Nadia, West Bengal – 741101.
